We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. In-store purchases, local deliveries, and in-store pickups are eligible for store credit only and must be returned within 7 days.

*Please note, all discounted/sale items are final sale.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at - jenn@shoplouise.com

If your return is accepted, we’ll email you a prepaid return shipping label along with instructions on how and where to send your package. Please note that the return label will expire after 7 days, so be sure to drop off your package within that timeframe. A $5 return shipping fee will be deducted from your refund. Once the return label expires, your purchase will no longer be eligible for return.

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at orders@shoplouise

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Exchanges

We’re always happy to help with an exchange if the item you’d like is still available. Feel free to email us with any questions, and we’ll be glad to help get it sorted.